![]() ![]() ![]() The first step is to confirm that the cable modem (and not something else) is actually having problems. First Step: Use the Cable Modem Diagnostics webpage FIRST STEP: The information needed to help you to solve cable modem Internet connectivity problems yourself.Ģ. And that is what the rest of this paper is all about - providing you with Many cable modem Internet problems are ultimately caused by bad/loose cable/connector issues, which can surprisingly be a major cause of intermittent cable modem issues (see video right) These are things YOU can check (and with loose connectors, fix) yourself.Įven seemingly minor 'loose connectors', or connectors not screwed on fully, or improperly installed F-connectors Is VoD on cable set top boxes also impacted at the same time?Ĭheck to see if cable modem channel "Suckout" and/or "Loose/Bad Connectors" are the problem. Is your Internet connection working most of the time, but dropping sporadicallyĪnd periodically (like only during the middle of every day)? Video showing impact of loose connectors (YouTube)ĭo you have an intermittent cable modem Internet connectivity problem?
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